Guest Reservation Terms & Conditions

1. Check-in & Check-out

Check-in: 12:00 PM onwards. Check-out: before 10:00 AM.

Early check-in and late check-out are subject to availability and may attract additional charges.

2. Guest Identification & Age Requirement

All guests are required to present a valid government-issued photo ID at the time of check-in.

Guests below 18 years of age are not permitted to stay at the hotel.

3. Guest Eligibility

For the comfort, safety, and security of all guests, accommodation is available only to guests who meet the hotel's guest eligibility requirements.

HESEGA – HOTELS & RESORTS does not accept reservations for unmarried couples or bachelor groups.

The hotel reserves the right to request appropriate identification at check-in and to decline accommodation where the booking does not comply with these requirements.

4. Pets

Pets are not permitted anywhere on the hotel premises, including guest rooms and common areas.

5. Reservation Confirmation

A reservation is confirmed only after the required payment has been received and a booking confirmation has been issued by HESEGA – HOTELS & RESORTS.

6. Cancellation & No-Show

Cancellations made up to 72 hours (3 days) before the 12:00 PM check-in time are eligible for a 100% refund of the amount paid.

Cancellations made within 72 hours of the check-in time, early departures and no-shows are not eligible for any refund.

Approved refunds are made to the original payment method used for the booking and normally reach the guest's account within 5 to 7 working days.

Guests may cancel online at www.hesegahotels.com/cancel using their booking ID and registered mobile number, or by contacting the hotel.

7. Occupancy

The number of guests staying in a room must not exceed the maximum occupancy specified for the selected room category.

8. Additional Charges

Guests are responsible for settling all applicable room charges, taxes, food and beverage charges, additional services, damages, or other incidental expenses before or at check-out.

9. Damage to Hotel Property

Guests may be charged for any loss, damage, or extraordinary cleaning required as a result of misuse or negligence.

10. Smoking

Smoking is permitted only in designated areas. Smoking inside rooms or other non-smoking areas may attract applicable cleaning or penalty charges.

11. Visitors

Visitors are subject to hotel security procedures, identification requirements, and applicable occupancy limits. The registered guest is responsible for the conduct of their visitors.

12. Hotel Rules & Conduct

Guests are expected to maintain appropriate conduct and respect the comfort, privacy, and safety of other guests and hotel staff.

Illegal activities, disruptive behaviour, or activities that may endanger guests, staff, or hotel property are strictly prohibited.

13. Personal Belongings

Guests are responsible for their personal belongings. Guests are advised to use the hotel's safe facilities, where available, for valuables.

14. Special Requests

Special requests are subject to availability and cannot be guaranteed unless specifically confirmed by HESEGA – HOTELS & RESORTS.

15. Right to Refuse Accommodation

HESEGA – HOTELS & RESORTS reserves the right to refuse or cancel accommodation where a guest or booking does not comply with the hotel's stated policies, applicable legal requirements, or safety and security requirements.

16. Acceptance of Terms

By making a reservation and/or checking in, the guest confirms that they have read, understood, and agreed to comply with these Terms & Conditions and the applicable hotel policies.